Name of Distributor

THE SHINMONZEN 

Name of Sales Manager

Katrina Uy

Distributor Address

324-10 Furunishicho, Higashiyama Ward, Kyoto City, Kyoto Prefecture

Distributor Contact

Phone number: +81 (0)75-533-6553
E-mail address: boutique@theshinmonzen.com 

Required Fees Other Than the Product Price

<Shipping fee> 1,270 yen nationwide (tax included) per delivery. 

Hokkaido, Okinawa and remote islands are additional 500 yen (tax included)

Cool delivery fee: 220 yen (tax included)

Validity Period of Order

Please make payment within 7 days of placing your order. If payment is not confirmed within 7 days of placing your order, your order will be cancelled.

Defective

Please contact us by e-mail or phone within 7 days after the product arrives.
If the product is defective, we will replace it. The hotel will bear the shipping costs associated with the return of defective items.

Sales Quantity

50

Delivery Time

We will ship within 2 business days after receiving your order.
If there is a delay due to unseasonable weather, the convenience of the delivery company, or any other reason, we will notify you by e-mail.

Payment Methods

Credit card (VISA・MASTER・JCB・AMEX・DINERS)

About Payment

Please contact your credit card company for the due date of your credit card payment.

About Returns

Please contact us by e-mail or phone within 7 days after the item arrives.
Returns are only accepted for unused and unopened items.
If the product is defective, we will replace it.

*Made-to-order products cannot be returned.

Return Postage

In the case of a return for the customer's convenience, the customer is responsible for the shipping charges.
In the case of initial defects or incorrect shipping products, the hotel will bear the shipping fees.